Independent Complaints Procedure

Often bodies, such as trading standards or building regulators/ federations, take a long time to independently assess complaints hence why at Twist we decided to give the customer the option of total independent assessment via our ICP

If you are unhappy with any of our work we are happy to refer to our independent surveyors who will come and give a second opinion of the quality of work.
We hope you never have to use this service but its an option that gives you, the customer, extra peace of mind that there is another company to go to if you are not happy.
ICP are subject to terms and conditions upon request.